Refund and Returns Policy

How to Request a Return or Refund

  1. Contact Us: Please email us at info@demotees.org within 14 days of receiving your order.
  2. Provide Details: Include your order number and clear photos of the issue.
  3. Claim Process: We will review your request and respond soon with an outcome.

What’s not covered under the refund policy

We don’t offer a refund if:

  • The customer ordered the wrong size or colour
  • The customer changed their mind after receiving the order
  • The customer entered the wrong shipping address
  • The customer has worn or used the item

RETURNS AND REFUNDS

demotees.org handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened, unused, unworn goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of demotees.org.

Need help?

Contact us at info@demotees.org for questions related to refunds and returns.